Bringing Holiday Cheer, One Live Visit at a Time!

Live Visit FAQs: Your Guide to an Enchanting Encounter!

Step into a world of holiday magic right at your event! Our Santa Claus & Holiday Characters Live Visit service invites Santa, Mrs. Claus, elves, and more to your celebration, creating a festive atmosphere filled with joy and merriment. Curious about how it all works? Our FAQs are here to help! Dive into our comprehensive sections below to discover everything you need for a flawless and memorable live visit experience with the House of Kringle. From initial booking, event preparations, to making the most of your special day, we ensure a magical journey every step of the way!

Experience the Wonders of the North Pole, Right Where You Are!

Welcome to the House of Kringle’s Santa Claus & Holiday Characters Live Visit FAQs! In an era where personal experiences create lasting memories, we bring the enchantment of Santa Claus and his merry entourage directly to your celebration. Our live visits provide an immersive and personalized encounter with Santa Claus, Mrs. Claus, elves, and other holiday characters, crafting unforgettable moments for all.

Embarking on this festive journey does require a bit of planning. Our extensive FAQ section is here to navigate you through every aspect of this wondrous experience. From booking details, event preparations, to the special moments during the visit, we’ve meticulously covered everything to ensure a smooth and joyous experience for you and your guests.

Browse through our FAQ sections to find answers to common queries, prepare for your event, and maximize the magic of this unique experience. Our live visit service is not just an event—it’s a portal to a world of holiday cheer, enchantment, and the heartwarming spirit of the season!

Let the holiday magic unfold, and the merry adventure begin!

Booking and Pricing

Learn about booking our enchanting characters, including detailed pricing, flexible payment options, and straightforward cancellation policies for your ease and convenience.

Event Details

Discover the types of events we enhance with our presence, necessary preparations, and timings to ensure a magical and smoothly run experience tailored to your needs.

During the Visit

Explore the range of engaging activities and heartfelt interactions offered during our visit, accommodating special requests and prioritizing the comfort of all guests.

Safety & Logistics

Understand the thorough safety measures, professional background of our performers, and logistical details that contribute to a secure and well-organized event.

Character Authenticity Discover the authenticity of our characters, emphasized through their training, exquisite costumes, and a commitment to culturally sensitive and engaging portrayals.

Booking and Pricing

How do I request a visit?

- To request a visit, please contact us through our website, email, or phone. For faster processing, we recommend submitting a Visit Request form on our website and providing all the requested information.
- We advise booking well in advance, especially during the holiday season.

What are the costs involved?

- Our pricing varies based on the type of event, duration, and specific requirements. For a detailed quote, please contact us directly.

Do prices vary based on the date or time of the event?

- Yes, prices may vary during peak holiday dates or for events outside normal business hours. For current rates, please visit our Visit Request page.

Are there any discounts available for non-profit organizations or educational institutions?

- Yes, we offer special pricing for non-profit organizations and educational institutions. Please contact us for more information.

Do you offer packages with multiple characters, and how does that affect pricing?

- We offer various packages that include multiple characters. These packages are typically more cost-effective than booking characters individually.

Is a deposit required and is it refundable?

- To reserve your event date, a 50% non-refundable retainer is required. The remaining balance of the invoice must be paid in full one business day prior to the appearance unless specific arrangements have been made at the time of booking. No exceptions.

Are travel expenses included in the price?

- Travel expenses within a certain radius are included. Additional charges may apply for events outside this area or during peak traffic times.

Is there an additional fee for special requests or custom activities?

- Special requests or custom activities may incur additional fees. We can discuss these during the booking process.

What forms of payment do you accept?

- We accept various forms of payment including credit cards and electronic transfers.

What is the policy and fee for rescheduling an event?

- Changes to the event date, start time, or location may incur a rescheduling fee of seventy-five dollars ($75). Rescheduling is subject to the availability of our performer(s) and cannot be guaranteed.

What if we need to change the day, time, or location and you are unable to accommodate?

- If changes to the event day, time, or location cannot be accommodated by us, and the event cannot proceed as originally planned, the event will be considered canceled. The retainer is non-refundable, and if the change request occurs within seven (7) days of the event, the full outstanding invoice balance will be due.

What is the deposit and cancellation policy for the event?

- If the event is canceled, the retainer is non-refundable. If cancellation occurs within seven (7) days of the event, the full outstanding invoice balance will be due.

Event Details

What types of events can Santa and other characters attend?
- Our characters are perfect for a wide range of events, including private parties, corporate events, community celebrations, and school functions.
How far in advance do I need to book the visit?
- We recommend booking at least two months in advance. For peak holiday times, even earlier booking is advised.
How far in advance can I book a visit?
- For large events with extended hours and multiple events, we book starting in January of the same year. For home visits and company Christmas parties, our booking calendar opens in late August.
Can the characters perform outdoors or in unique venues?
- Yes, our characters can perform in various settings, including outdoors. We adapt to fit the venue’s specific needs.
What happens in the event of bad weather?
- In case of bad weather, it is the client’s responsibility to provide a suitable alternative venue. The alternate venue should be within a five-minute drive from the original location, considering typical traffic conditions. Our performers are unable to perform in inclement weather conditions.
- For extreme weather conditions, such as temperatures at or above 89 degrees F, the performance must be relocated to a climate-controlled space away from the heat.
How long does a visit last?
- A standard visit lasts about 30 minutes to an hour, but we can adjust the duration based on your event’s needs.
What kind of space or setup is required for the visit?
- A small staging area or a comfortable seat for Santa is ideal. If additional activities are planned, space requirements may vary.
Are there any age restrictions for attendees?
- Our events are suitable for all ages, but we tailor the experience to best suit the age group present.
Can the experience be customized?
- Absolutely! We’re happy to work with you to customize the visit to fit the theme and style of your event.

During the Visit

What activities are included in a visit?
- Activities typically include storytelling, singing holiday songs, photo opportunities, and interacting with guests. We can also include additional activities upon request.
How do the characters interact with guests?
- The characters engage with guests through friendly conversation, storytelling, and interactive activities, ensuring everyone feels included and has a magical experience.
Can guests make special requests during the visit?
- Yes, we’re open to special requests. Please let us know in advance so we can accommodate them.
What if a child is afraid or hesitant to interact with the characters?
- Our characters are trained to be sensitive to children’s reactions and will adjust their approach to ensure each child feels comfortable and safe.
Are the characters able to accommodate guests with special needs?
- Absolutely. We strive to provide an inclusive experience for all guests and will work with you to accommodate any special needs.
What safety measures do the characters follow during the visit?
- Our characters adhere to strict safety protocols, including regular health checks and maintaining appropriate interactions with guests.
Is photography allowed during the visit?
- Yes, photography is encouraged! We want you to capture these special moments.
Can Santa/Mrs. Claus/elves bring gifts?
- Yes, they can distribute gifts provided by you. Please arrange this with us in advance.

Safety & Logistics

Are there any safety measures in place (e.g., regarding COVID-19)?
- We adhere to all local health guidelines, including sanitizing, social distancing, and mask-wearing as required.
What qualifications or background checks do the performers undergo?
- All our performers undergo thorough background checks and receive training to ensure the highest standards of safety and professionalism.
Do you have liability insurance for your services?
- Yes, we are fully insured, providing peace of mind for all types of events.
What are the transportation arrangements for the characters?
- Our characters handle their own transportation to and from events. Any specific requirements or restrictions should be discussed during the booking process.
How is the privacy and data of clients handled?
- We respect our clients’ privacy and confidentiality. All personal data is securely handled and used only for the purposes of organizing the event.
What happens in the event of bad weather?
- We have contingency plans for bad weather, including rescheduling or adjusting the event format as needed.
What geographical areas do you serve?
- Our Service Area includes Los Angeles & Orange Counties, but we’re open to traveling to other locations, possibly with additional travel fees.
What is the policy on pets during the visit?
- We are pet-friendly, but we ask to be informed in advance if pets will be present to ensure the safety and comfort of all involved.

Character Authenticity

How do you ensure the authenticity of the characters?
- Our characters are portrayed by trained professionals who wear high-quality costumes and embody the spirit of their characters in every aspect of their performance.
How are the characters trained to stay in character?
- Performers undergo regular training sessions to refine their portrayal and stay consistent with the character’s traditional attributes.
What kind of costumes and props do the characters use?
- We use professionally designed costumes and props that are regularly updated to ensure authenticity and quality.
Can you accommodate specific cultural or regional variations of the characters?
- Yes, we strive to be culturally sensitive and can adapt our characters to reflect different cultural or regional traditions upon request.
How do you update the characters’ portrayal to stay relevant and engaging?
- We continuously monitor cultural trends and feedback to update our characters, ensuring they remain relevant and engaging for contemporary audiences.

Ready to Experience the Magic in Person?

Welcome the holiday spirit into your event with a live visit from Santa Claus and his festive companions! Step into a delightful world of joy, enchantment, and heartwarming cheer. Click the button below to schedule your unforgettable encounter. Your magical, memorable visit with Santa and friends is just a moment away!