Question 1

How do I request a visit?

Accepted Answer

To request a visit, please contact us through our website, email, or phone. For faster processing, we recommend submitting a Visit Request form and providing all the requested information.
      We advise booking well in advance, especially during the holiday season.

Question 2

What are the costs involved?

Accepted Answer

Our pricing varies based on the type of event, duration, and specific requirements. For a detailed quote, please contact us directly.

Question 3

Do prices vary based on the date or time of the event?

Accepted Answer

Yes. Off-season pricing applies from January 1 through the weekend before Thanksgiving. Peak-season rates begin on Monday, November 24 and continue through the 12th Day of Christmas (January 6).
      Higher rates also apply to weekends, evenings, and holidays such as Christmas Eve and Christmas Day.

Question 4

Are there any discounts available for non-profit organizations or educational institutions?

Accepted Answer

Yes. We offer special pricing for non-profits and schools. Please contact us to discuss your event and eligibility.

Question 5

Do you offer packages with multiple characters, and how does that affect pricing?

Accepted Answer

Yes! We offer packages featuring Santa Claus, Mrs. Claus, and Elves.
      A $50 discount is applied for each additional character added to a booking, making multi-character visits more affordable and even more magical.

Question 6

Is a deposit required and is it refundable?

Accepted Answer

Yes. A 50% non-refundable retainer is required to secure your requested date and time.
      Your visit is not considered booked until the retainer is received.
      The remaining balance is due at least one business day before the scheduled appearance, unless other arrangements are made at the time of booking. No exceptions.

Question 7

Are travel expenses included in the price?

Accepted Answer

Travel expenses are included for locations within 30 miles of Long Beach, CA.
      Additional fees may apply for extended distances or high-traffic zones.

Question 8

Is there an additional fee for special requests or custom activities?

Accepted Answer

Yes. Requests such as gift distribution, script participation, elf-led games, or custom storytelling may require additional planning and incur extra charges. Let us know your ideas—we’ll do our best to accommodate!

Question 9

What forms of payment do you accept?

Accepted Answer

We accept most major credit cards and electronic bank transfers.
      If booking through GigSalad, payment is processed through their platform.

Question 10

What is the policy and fee for rescheduling an event?

Accepted Answer

Changes to your event’s date, start time, or location are subject to a $75 rescheduling fee, and availability is not guaranteed. Please provide as much notice as possible.

Question 11

What if we need to change the day, time, or location and you are unable to accommodate?

Accepted Answer

If we are unable to accommodate the changes and the original event cannot proceed, the event will be considered canceled.
      The retainer remains non-refundable, and if the change is made within 7 days of the event, the full balance will be due.

Question 12

What is the cancellation policy?

Accepted Answer

If your event is canceled for any reason:
        
          The retainer is non-refundable
          If canceled within 7 days of the scheduled date, the full balance is due.

Question 13

Why is the cancellation policy so strict for holiday performers?

Accepted Answer

Unlike other entertainers who can be booked year-round, Santa Claus, Mrs. Claus, and other holiday characters are in high demand for a very short window each year.
      If a client cancels close to the event date, it’s often impossible to rebook that time, and after the holiday season, there are no opportunities to resell that date — even at a discount.
      Because of this, we require a 50% non-refundable retainer to secure your date, and cancellations made within seven (7) days of the event require full payment. This policy ensures we can maintain fairness to all clients and stability for our seasonal performers.

Question 14

What types of events can Santa and other characters attend?

Accepted Answer

Our characters are perfect for a wide range of events, including private parties, corporate events, community celebrations, and school functions.

Question 15

How far in advance should I book a visit?

Accepted Answer

We recommend booking at least two months in advance. For peak holiday times, even earlier booking is advised.For large events with extended hours and multiple appearances, we begin booking in January of the same year.For home visits during the Christmas season, we also begin booking in January.

Question 16

Can the characters perform outdoors or in unique venues?

Accepted Answer

Yes, our characters can perform in various settings, including outdoors. We adapt to fit the venue's specific needs.

Question 17

How long does a visit last?

Accepted Answer

A standard visit lasts about 30 minutes to an hour, but we can adjust the duration based on your event's needs.

Question 18

Is there a minimum booking time for each character?

Accepted Answer

Yes. Each character type has its own minimum booking duration based on the nature of the visit and logistics involved.Santa Claus: 30-minute minimum (booked in 30-minute increments).Mrs. Claus & Elves: Typically booked for a minimum of 1 hour for standalone appearances.Multi-character appearances may have different minimums. Please inquire for specifics based on your event type.

Question 19

What kind of space or setup is required for the visit?

Accepted Answer

A small staging area or a comfortable seat for Santa is ideal. If additional activities are planned, space requirements may vary.

Question 20

Are there any age restrictions for attendees?

Accepted Answer

Our events are suitable for all ages, but we tailor the experience to best suit the age group present.

Question 21

Can the experience be customized?

Accepted Answer

Absolutely! We're happy to work with you to customize the visit to fit the theme and style of your event.

Question 22

What activities are included in a visit?

Accepted Answer

Activities often include storytelling, singing holiday songs, photo opportunities, and joyful interactions with guests. Additional activities can be arranged upon request.

Question 23

How do the characters interact with guests?

Accepted Answer

Our characters engage guests through warm conversation, storytelling, singing, and playful interactions—ensuring each person feels included and immersed in the holiday magic.

Question 24

Can guests make special requests during the visit?

Accepted Answer

Yes! We welcome special requests. Please let us know ahead of time so we can plan accordingly and provide the best experience possible.

Question 25

What if a child is afraid or hesitant to interact with the characters?

Accepted Answer

We understand that some children may be shy or unsure. Our characters are trained to read social cues and will gently adjust their approach to ensure every child feels safe and respected.

Question 26

Are the characters able to accommodate guests with special needs?

Accepted Answer

Absolutely. We strive to make every event inclusive and memorable. Please share any specific needs with us ahead of time so we can tailor the experience accordingly.

Question 27

What safety measures do the characters follow during the visit?

Accepted Answer

All of our performers follow professional standards and safety protocols. This includes regular health checks and maintaining appropriate, respectful interactions with guests of all ages.

Question 28

Is photography allowed during the visit?

Accepted Answer

Of course! We encourage you to take photos and capture the joy of the season. These visits are meant to create lasting memories.

Question 29

Can Santa, Mrs. Claus, or the elves bring gifts?

Accepted Answer

Yes, they can distribute gifts that you provide. Please coordinate this with us before the event so we can ensure smooth delivery and magical presentation.

Question 30

Do you follow event-specific safety protocols?

Accepted Answer

Please inform us of any safety protocols required by your venue or organization. We are happy to comply with reasonable guidelines to ensure a smooth and respectful experience for all involved.Your comfort, confidence, and safety are our top priorities. We strive to make every appearance feel magical, professional, and secure—for children, families, guests, and hosts alike.

Question 31

What qualifications or background checks do the performers undergo?

Accepted Answer

All performers undergo comprehensive background checks and are trained to uphold the highest standards of safety, professionalism, and child-friendly performance etiquette.

Question 32

Do you have liability insurance for your services?

Accepted Answer

Yes. We are fully insured, providing peace of mind for venues, organizations, and private clients alike.Our insurance policies typically renew on October 1st and are valid through September 30th of the following year. If your event occurs during a renewal window, there may be a brief delay in issuing required documentation.

Question 33

What are the transportation arrangements for the characters?

Accepted Answer

Our performers arrange their own transportation. If there are access limitations, gate codes, or specific parking instructions, please let us know in advance so we can plan accordingly.

Question 34

How is the privacy and data of clients handled?

Accepted Answer

Your privacy is important to us. All personal data is securely stored and used solely to coordinate and deliver your event. We never sell or share your information.

Question 35

What happens in the event of bad weather?

Accepted Answer

For outdoor events, we ask that you prepare an indoor backup location. Our performers are unable to appear in inclement weather or extreme temperatures (e.g., 89°F or higher) unless proper accommodations are made.

Question 36

What geographical areas do you serve?

Accepted Answer

We serve Los Angeles and Orange Counties and are happy to travel beyond our local area. Additional travel fees may apply for extended distances.

Question 37

What is the policy on pets during the visit?

Accepted Answer

We are pet-friendly and enjoy including furry companions in the magic. Please let us know in advance if pets will be present so we can ensure everyone's safety and comfort.If you would like Santa or other characters to hold or interact closely with a pet, this must be approved in advance. Costumes that come into contact with pets require special cleaning before being used again, and we want to ensure a safe, seamless experience for all clients.

Question 38

Can performers arrive in costume?

Accepted Answer

Yes. Our performers typically arrive in full costume, ready to begin. If you'd prefer they arrive incognito and change on-site, just let us know ahead of time so we can make arrangements.

Question 39

What if my venue requires a Certificate of Insurance (COI)?

Accepted Answer

We're happy to provide a COI upon request. Please allow at least one week to process the documentation, especially during peak season. If your venue has specific requirements, such as being named as an additional insured, let us know early in the process.

Question 40

How do you ensure the authenticity of the characters?

Accepted Answer

Our performers are professional entertainers — many with backgrounds in stage, television, film, and theme parks. They bring years of experience, charisma, and professionalism to every event, ensuring your guests enjoy a truly magical experience.
      Each character is brought to life with a high-quality costume, carefully maintained props, and performance standards that reflect the spirit and tradition of the holiday season.

Question 41

How are the characters trained to stay in character?

Accepted Answer

All performers receive ongoing training to maintain consistency, improvise appropriately, and fully embody the traits, mannerisms, and personality of their characters throughout each appearance.

Question 42

What kind of costumes and props do the characters use?

Accepted Answer

We use professionally designed, performance-grade costumes and accessories. Items are cleaned, maintained, and updated regularly to ensure both authenticity and safety.

Question 43

Can you accommodate specific cultural or regional variations of the characters?

Accepted Answer

Yes. We are committed to cultural inclusivity and can adapt appearances to reflect regional customs, storytelling traditions, or themed experiences upon request.

Question 44

How do you update the characters’ portrayal to stay relevant and engaging?

Accepted Answer

We continuously assess audience feedback and holiday trends to refine our characters and interactions — ensuring they remain both timeless and engaging for modern audiences.

Question 45

Is your Santa Claus a real-bearded Santa?

Accepted Answer

Yes. There is only one Santa Claus at the House of Kringle, and he is a real-bearded, professionally trained Santa performer.
      We do not book multiple Santas or substitute performers — when you book Santa through the House of Kringle, you’re getting the real deal.

Live Visit FAQs

Booking and Pricing

Event Details

During the Visit

Safety & Logistics

Character Authenticity

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